Personal Data Protection and Cookies Policy

Who are we?

Website https://www.moncourtierenergie.com/

As part of its relationship with a prospect, client, or user of the website, MON COURTIER ENERGIE is required to collect personal data and use it in various automated processing operations.

Personal data refers to any information that can relate to an identified or identifiable individual, directly or indirectly.

This personal data protection policy applies to any individual browsing the MON COURTIER ENERGIE website, especially as a user of the site, prospect, client, job applicant, spontaneous applicant, or brand license candidate.

The individuals covered by this Personal Data Protection Policy will hereinafter be referred to as "Natural Person(s)".

The implementation of personal data processing is governed primarily by Regulation (EU) 2016/679 of the European Parliament and Council of April 27, 2016, concerning the protection of individuals with regard to the processing of personal data and the free movement of such data, hereinafter referred to as the "GDPR". The GDPR requires the data controller to provide the Natural Person(s) with certain information. All this information is included in this policy.

MON COURTIER ENERGIE is committed to protecting your personal data and has put in place appropriate technical and organizational measures to prevent the loss, misuse, alteration, and deletion of your Personal Data. These measures are adapted according to the sensitivity level of the processed data and the risk level that the processing or its implementation presents.

In the event of a data security breach concerning your data, MON COURTIER ENERGIE will inform you within the timeframes and according to the procedures set by the applicable laws and regulations.

Article 13 of the aforementioned regulation requires us to inform you of the following elements:

• The identity and contact details of the data controller and, if applicable, the representative of the data controller;
• The purposes of the processing for which the Personal Data is intended and the legal basis for the processing;
• The recipients or categories of recipients of the Personal Data, if any;
• The retention period for the Personal Data or, where that is not possible, the criteria used to determine this period;

Who are the data controllers?

What personal data do we process?

For what purposes is it processed?

To whom is it transferred?

How long do we keep your personal data?

Regarding the users of the site (hereinafter "the Users"), we collect the following data that is necessary for the functioning of the service.

It is specified that all personal data marked with an asterisk * are required to benefit from the information or services you request. In case of refusal to transmit, you may not benefit from certain information or services requested.

Data recorded by the Energy Comparison Form:

This form allows professional users to contact Mon Courtier to request an energy offer comparison (electricity / natural gas).

The data sent is then stored in a database owned by MON COURTIER ENERGIE, which can be shared with brokers in the MON COURTIER ENERGIE franchise network.

Personal data collected:

The personal data collected and recorded via this Energy Comparison Form is as follows:

• Name *
• First name *
• Email address *
• Phone number
• Company name *
• Company identification number *
• Delivery point number
• Billing information in case of invoice submission

The purposes of this processing and the legal basis for processing:

By submitting your data via the Energy Comparison Form, you agree to allow us to collect and process it in order to contact you regarding your request for offer comparison. This data will also be used to query your current energy provider, pass your energy information to our partner brokers and energy suppliers, to develop tailored comparison proposals to meet your needs. This processing is based on our legitimate interest.

The broker who contacts you may request specific authorization to collect your energy data, such as information about your delivery points and energy invoices, necessary to query suppliers and develop your personalized comparison.

We invite you to consult the Legal Notices and General Terms of Use available on our site to better understand how the Energy Comparison Tool works.

Transfer of your personal data:

For the purposes outlined below, your personal data may be transferred to MON COURTIER ENERGIE services, to brokers in the MON COURTIER ENERGIE network, and to energy suppliers.

Duration of retention of your personal data for this processing:

Your personal data for the purposes mentioned below will be retained for a period of 36 months.

Data Recorded by the "I Download Documents" Form:

MON COURTIER ENERGIE provides Users with certain informational documents about the energy market, energy transition, or service offers by clicking on the "Download Document" tab.

Personal Data Collected:

The personal data collected and recorded through this document download request are:

• Last Name *
• First Name *
• Company *
• Email *
• Phone

Purposes of This Processing and Legal Basis:

By filling out this form, you agree to allow us to collect and process your personal data to contact you and send you the informational documents you requested. This processing is based on our legitimate interest.

The data collected will be used exclusively to respond to your request and will not be used for any other purposes.

Transfer of Your Personal Data:

For the purposes mentioned below, your personal data may be transmitted to MON COURTIER ENERGIE services and the MON COURTIER ENERGIE partners responsible for issuing the requested informational documents.

Duration of Retention of Your Personal Data for This Processing:

Your personal data for the purpose of processing your document request will be retained for the duration of sending the document and will be deleted immediately after.

Data Recorded by the "I Apply" Form:

By clicking on this form, the User is redirected directly to the job offers published by MON COURTIER ENERGIE on the MON COURTIER ENERGIE LinkedIn page. No personal data is collected through this form.

LinkedIn's privacy policy applies.

Data Recorded by the "I Submit My Profile" Form:

This form allows users to apply spontaneously to MON COURTIER ENERGIE.

The data submitted is then transferred and processed by the Human Resources department and forwarded to the relevant services and/or agencies, as well as the HR partners of MON COURTIER ENERGIE.

Personal Data Collected:

The personal data collected and recorded through this form are:

• Last Name *
• First Name *
• Email Address *
• Phone
• CV *
• Message *

Purposes of This Processing and Legal Basis:

By submitting your data via this form, you agree that we collect and process your data to evaluate your application and, if applicable, to contact you.

The personal data collected for this form is processed solely to evaluate your application and, if applicable, to manage the recruitment process. It helps assess your candidacy, contact the applicant, and, if relevant, build a talent pool for future opportunities.

This processing is based on legitimate interest.

Transfer of Your Personal Data:

For the purposes outlined below, your personal data may be transmitted to MON COURTIER ENERGIE services, MON COURTIER ENERGIE agencies that may be interested in your profile, and MON COURTIER ENERGIE partners involved in recruitment and HR processes.

Duration of Retention of Your Personal Data for This Processing:

Your personal data for the purposes of processing your application will be retained for 24 months from the submission of your application.

Data Collected through the "I Want to Open My Agency" Form:

This form allows potential candidates for a brand license to contact the company to request a callback to review their application for opening an agency under the MON COURTIER ENERGIE brand license.

Personal Data Collected:

The personal data collected and registered through this form are:

• Last name *
• First name *
• Email address *
• Phone number
• Message *

The data sent will be processed by the commercial department, management, and the partners of MON COURTIER ENERGIE responsible for reviewing applications.

The Purpose of This Processing and the Legal Basis for Processing:

By submitting your data through this form, you agree that we collect and process your data to contact you and review your application for opening an agency.

The personal data collected through this form is processed only for reviewing your application and, if applicable, managing the selection process for opening an agency. It allows the company to evaluate your application, contact you, and potentially build a pool of candidates interested in opening a future agency.

The processing is based on legitimate interest.

Transfer of Your Personal Data:

For the purposes listed below, your personal data may be transmitted to MON COURTIER ENERGIE services and the MON COURTIER ENERGIE partners responsible for supporting the company in the deployment of its agencies across the territory.

Retention Period of Your Personal Data for This Processing:

Your personal data, for the purposes of processing your application, will be kept for a period of 24 months from the date of submission.

Data Collected During a Call with Mon Courtier Energie:

When Mon Courtier Energie contacts you following a contact request through the website, calls and/or video conferences may be recorded.

Data Collected:

The data collected and processed during these recordings are:

• Last name
• First name
• Voice
• Images, in case of video conference
• Content of the conversation, which may contain personal data

The Purpose of This Processing and the Legal Basis for Processing:

The purpose of this processing is to improve quality and customer service in response to the needs of the client and/or candidate.

If a recording occurs during an interaction with Mon Courtier Energie, you will be informed beforehand and will have the opportunity to object at any time, even during the call or video conference.

The legal basis for processing is your consent.

Transfer of Your Personal Data:

Personal data may be transferred to MON COURTIER ENERGIE services, brokers, and MON COURTIER ENERGIE partners responsible for assisting the company with recording tools.

Retention Period:

Personal data related to phone recordings and/or video conferences are retained for 12 months. This retention period is justified by the fact that, in the energy sector, seasonal trends play a crucial role in commercial interactions regarding prospecting and contract negotiations. Certain times of the year, like the end of the year or the start of winter, are key due to contract expiration dates and the impact of energy price fluctuations.

Analyzing commercial conversations over a 12-month period allows for:

• Identifying seasonal variations in customer expectations and their positioning on energy offers
• Adapting prospecting strategies and commercial offers according to specific energy market cycles, particularly at the end of the year when energy demand is higher and customers are more receptive to contract negotiations.
• Gaining insights into peak demand periods (like winter months) to optimize discourse and maximize conversion opportunities and adapting discourse for quieter periods to better convert prospects into offers.

The 12-month retention period for recordings is therefore necessary to better adjust commercial arguments based on different periods.

Data Recorded While Browsing the Website:

This data allows the website owner to obtain information about visitors' browsing, such as the display of detail sheets or the searches conducted.

The personal data recorded includes:

• IP address.

MON COURTIER ENERGIE also collects your data via cookies installed on its website.

Who Are the Recipients of Your Personal Data? And where is it hosted?

The personal data collected on the website is primarily intended for MON COURTIER ENERGIE Group and the companies belonging to the MON COURTIER ENERGIE group.

Your data may be shared with our network of licensed brokers under the MON COURTIER ENERGIE brand and our partners; for each type of processing, we have specified the categories of recipients of personal data.

In order to perform website maintenance and backups, some of your data may be shared with our subcontractors.

Our subcontractors are subject to adequate personal data protection mechanisms in compliance with the GDPR, and the data will only be processed by authorized personnel in accordance with the regulations.

You can request the list of our subcontractors, partners, and/or service providers by contacting: privacy@moncourtierenergie.com

Your personal data is hosted by :

• AMAZON WEB SERVICES EMEA SARL - SIRET 83100133400018 . Hosted in the cluster EU-WEST-3
• SALESFORCE.COM FRANCE SAS - SIRET 48399322600057 . Hosted in Europe
• MICROSOFT FRANCE SAS - SIRET 32773318400516 . Hosted in Europe

What Are Your Rights as a User of Our Website?

The procedures for exercising your rights. All the rights listed above can be exercised by sending an email to: privacy@moncourtierenergie.com or by mail, accompanied by a copy of an identification document, to MON COURTIER ENERGIE at the following address: 22-26 Quai de Bacalan 33300 Bordeaux.

Right of Access and Rectification of Your Data:

You have the right to obtain confirmation from the data controller whether or not personal data concerning you is being processed and, when it is, the right to access and/or rectify it. (See Articles 15 and 16 of the GDPR.)

Right to Erasure of Your Data:

In accordance with Article 17 of the GDPR, you have the right to request the erasure of your personal data as soon as possible; for certain reasons/conditions that you can consult in this article/in the cases provided by the article.

Right to Limit Data Processing:

You have the right to request the limitation of the processing of your personal data in the cases provided by Article 18 of the GDPR.

Right to Object to Data Processing:

In accordance with Article 21 of the GDPR, you have the right to object to the processing of personal data concerning you when the processing is necessary for the legitimate interests pursued by the data controller or a third party, unless the interests or fundamental rights and freedoms of the data subject require protection of personal data, particularly when the data subject is a child.

Right to Data Portability:

You have the right to data portability, which allows you to receive the personal data you provided to us, in a structured, commonly used, and machine-readable format, as well as the ability to transmit this data to another data controller. The exercise of this right is subject to the conditions provided by Article 20 of the GDPR.

Right to Withdraw Your Consent:

In accordance with Article 7 of the GDPR, when the processing is based on consent, you have the right to withdraw your consent at any time. This will stop the processing of your data.

Right to Define Post-Mortem Directives:

You have the right to define directives regarding the storage, erasure, and communication of your personal data after your death, which can be done through a trusted third party, certified and responsible for enforcing the deceased's will.

You Can Exercise Your Rights As Follows:

By sending your request to the following email address: privacy@moncourtierenergie.com or by mail, accompanied by a copy of an identification document, to MON COURTIER ENERGIE at 22-26 Quai de Bacalan, 33300 Bordeaux.

If there is no response and the company fails to meet its obligations regarding the processing of your personal data, you can file a request or complaint with the competent authority.

Cookies

Your consent choices are managed through our Consent Management Platform (Axeptio), which stores your preferences in essential cookies to ensure your choices are respected.

What are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, smartphone) when you visit a website. They are widely used to make websites work more efficiently, to provide a better Browse experience, and to provide analytical information.

Your Consent

By using our website, and based on your explicit choices in our consent banner, you agree to the use of cookies as described in this policy. You can change your consent preferences at any time through our consent management tool.

1. Strictly Necessary Cookies

These cookies are essential for the proper functioning of our website and to enable you to navigate and use its features. They cannot be switched off in our systems. Without these cookies, services like remembering your consent preferences would not be possible.

• axeptio_cookies: This cookie is set by our Consent Management Platform (Axeptio) to store your consent choices for all cookie categories and specific vendors. Purpose: Ensures your privacy preferences are respected across sessions. Provider: Axeptio (First-party) Expiration: 180 days
• axeptio_all_vendors: Stores a record of all vendors presented in your consent choices. Purpose: Part of the consent management mechanism. Provider: Axeptio (First-party) Expiration: 180 days
• axeptio_authorized_vendors: Stores a record of specific vendors you have authorized. Purpose: Part of the consent management mechanism. Provider: Axeptio (First-party) Expiration: 180 days
• SOCS: Stores user consent preferences for Google services. Purpose: Part of the consent management mechanism. Provider: Google LLC (Third-party) Expiration: 180 days

2. Performance and Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site and will not be able to monitor its performance.

Google Analytics 4 (GA4)

• Purpose: Collects anonymous data on how users interact with our website (e.g., page views, session duration, user demographics, behavior within forms) to help us understand and improve website performance and user experience.
• Provider: Google LLC (Third-party)
• Common Cookies:
  • _ga: Registers a unique ID to generate statistical data on how the visitor uses the website. Expiration: 400 days
  • _gid: Registers a unique ID to generate statistical data on how the visitor uses the website. Expiration: 400 days
  • _ga_GA4_MEASUREMENT_ID: Used to persist session state for Google Analytics. Expiration: 400 days
• Consent Mode Mapping: These cookies are controlled by the Analytics Storage consent signal.

3. Marketing and Advertising Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Google Ads

• Purpose: Used to deliver relevant advertising to visitors, measure the effectiveness of advertising campaigns, and perform remarketing based on user interaction with our website and ads.
• Provider: Google LLC (Third-party)
• Common Cookies:
  • _gcl_au: Used by Google AdSense to experiment with advertising efficiency across websites. Expiration: 90 days
  • _gcl_aw, _gcl_dc: Store information about your ad click and campaign. Expiration: 90 days
  • AEC: Ensures that requests within a Browse session are made by the user, and not by other sites, preventing fraudulent activity related to advertising interactions. Expiration: 150 days
  • __Secure-ENID: Stores a unique ID used by Google to remember your preferences (e.g., language, SafeSearch) and supports the security and personalization of ads. Expiration: 101 days
  • NID: Stores a unique ID Google uses to remember your preferences and other information (like language, search results count), and is also used to help personalize ads shown to you on Google services and across the web. Expiration: 180 days
• Consent Mode Mapping: These cookies are controlled by the Ad Storage and Ad User Data consent signals.

LinkedIn Insight Tag

• Purpose: Collects data on website visits, user interactions, and conversions to enable the measurement of LinkedIn advertising campaign performance, retargeting, and the creation of custom audiences.
• Provider: LinkedIn Corporation (Third-Party)
• Common Cookies:
  • bcookie: Used for browser authentication. Expiration: 1 year
  • li_gc: Used to store visitors' consent preferences regarding the use of cookies for non-essential services. Expiration: 6 months
  • lidc: Facilitates data center selection. Expiration: 24 hours
  • UserMatchHistory: Used for tracking visitors across multiple sites to select relevant advertisements based on visitor preferences. Expiration: 30 days
• Consent Mode Mapping: These cookies are generally controlled by consent signals related to advertising storage (ad_storage).

Purpose of the processing and the legal basis for processing

Data is automatically collected as you navigate the site: cookies and web beacons to ensure the proper functioning of the site and improve its performance based on our legitimate interest and based on your consent to the use of cookies when required.

Data retention period

Personal data related to the use of cookies on our website is not retained for a period longer than 13 months. For more information, you can review our cookie usage and management policy.

All personal data provided to our subcontractors is deleted after the fulfillment of their contractual obligations.

Update

We reserve the right to modify this policy to account for changes in the applicable regulations and practices.

Any changes we make to our policy will be directly published on this page of our site. To ensure that you have the most up-to-date version, we encourage you to consult it online.

Last updated: 29/08/2025